FAQ | Wilsin Singapore Pte Ltd

1. When will my orders be delivered?

Our in-house delivery team is professional to ensure that your purchases are safely packed and smoothly delivered. Upon product order and confirmation, our logistics department will be in contact with you on the earliest workday to arrange for delivery.

Our usual delivery timings are from Monday to Friday (excluding public holidays) between 9.30am and 5.30pm.

The following are the typical delivery lead-times for each product category:

Workstation: 5 – 6 weeks
Seating: 2 - 3 weeks
Collaborative: 6 – 8 weeks
Table: 5 – 6 weeks
Storage: 5 – 6 weeks
Accessories: 3 – 4 weeks

Please note that the above lead-times are strictly for reference and is subject to product availabilities and may change without prior notice.

2. What are your delivery charges?

Delivery is FREE for purchases worth S$1000.00 and above to a SINGLE location within Singapore while a delivery fee of S$96.30 (S$90.00+GST) is imposed for purchases below S$1000.00.

Please also note that there is a delivery surcharge of S$10.70 (S$10.00 + GST) per ITEM for each STOREY if the furniture is unable to be delivered by lift due to the additional time and man-effort needed.

3. What happens if there is a delay in delivery?

Once our team has confirmed the delivery date and time with you, we strive to commit to the promised appointment slot. However, should there be a delay in delivery of item(s) due to unforeseen circumstances, Wilsin Office Furniture reserves the right to arrange a redelivery schedule, subject to the availability of the next delivery date and time. Wilsin Office Furniture is NOT LIABLE for consequences or loss (inclusive of monies) incurred due to the delay in delivery of item(s).

4. Do you provide furniture disposal services?

We do not provide on-site disposal services to ensure smooth and punctual delivery of item(s) to the next location by our team. We would greatly appreciate if you could inform our logistics department in advance if disposal services are needed and charges may apply. Alternatively, you may also contact your building management department for furniture disposal. We reserve the right to decline any impromptu disposal requests.

5. Do you provide warranty coverage for your products?

Yes, Wilsin Office Furniture takes pride in providing high-quality office furniture and all our products come with 12 months warranty against manufacturing defects. The warranty does not cover misuse, normal wear and tear, defects caused by exposure to sunlight, failure to provide proper care and maintenance, scratching or chipping of paint or timber finishes; staining, discolouration, corrosion or damage caused by contact with unsuitable chemicals or materials, or damage to upholstery and frames due to obvious vandalism such as cuts or graffiti.

6. Will you apply for an entry permit from my building management?

The customer is required to apply for an entry permit and place any deposit to the building management for moving goods into their premises. Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly with a redelivery fee of S$96.30 (S$90.00+GST). Wilsin Office Furniture reserves the right to reschedule the delivery; subject to availability of next delivery slot.

7. How often do you change your FAQ?

We reserve the right to modify this FAQ guide at any time. Any alterations of the guide will take effect upon being posted on the website.

8. Questions and contact information

For more details about our product delivery, or if you have any further queries, please give us a call at 6292 0123 or drop us an email at sales@wilsin.com.sg.